Head Of Customer Support

• Job Summary:

The Head of Customer Support is a critical leadership role responsible for developing and executing the overall customer support strategy to ensure outstanding experience for all our customers (Riders / Drivers). This individual will lead, mentor, and scale our customer support team, optimize support processes and tools, and act as a key advocate for our customers within the organization. The ideal candidate is a strategic thinker with a hands-on approach, passionate about customer satisfaction, and skilled in building high-performing teams in a dynamic environment.

• Responsibilities:

· Build, lead, mentor, and develop a high-performing customer support team, fostering a culture of excellence, empathy, and continuous improvement.

· Define team structure, roles, and responsibilities to ensure optimal coverage and efficiency.

· Develop and implement a comprehensive customer ...