Head of CX & Growth — Fully Remote

A fast-growing ecommerce brand in the Philippines is looking for a Head of Customer Experience to transform their customer journey. The ideal candidate will have over five years of experience in leading customer experience for ecommerce, focusing on improvements in retention and utilizing data to drive insights. Central responsibilities include leading a CX team, implementing AI tools, and designing customer journeys that foster loyalty, all while ensuring alignment with the company’s strategic goals.
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