Head of Delivery & Professional Services - SaaS

A growing and highly successful, Australian B2B SaaS company is looking for a senior Head of Delivery & Professional Services to lead its customer-facing delivery function through its next stage of scale. The company provides a highly configurable software platform to enterprise customers in a regulated market. Its delivery function is central to customer implementation, professional services performance, revenue protection, platform adoption and long-term customer success.

About the Role

This is effectively a General Manager role for the customer delivery and professional services function. The business is looking for someone who has built, run or scaled a SaaS delivery business, not just someone who has managed large programs, portfolios, PMOs or internal technology transformation.

Responsibilities

• You will be responsible for leading the delivery function as a commercial and operational business unit, with ownersh...