Head of Global Service Delivery

Job Title: Head of Global Service Delivery

Function: Technology

Reports to: CISO

Location: Dublin

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WHY THIS ROLE IS VALUABLE: 

The Head of Service Delivery is a senior, global leadership role responsible for defining, governing, and continuously improving the organisation’s IT service delivery operating model in line with ITIL 4 principles and the Service Value System. Working in close partnership with the CTO Leadership Team, the role ensures technology services consistently deliver value, reliability, and resilience, supporting business priorities across Europe, the United States, and a smaller presence in the Middle East and Africa.

The role provides end‑to‑end accountability for service management and service transition, acting as the bridge between programme delivery and Technology Service...