Head of Human-Centered Design Center of Excellence

Job Description

Are you looking for a key leadership role that offers the opportunity to shape and deliver on Danske Bank’s customer experience and design ambitions? Your leadership can help ensure we deliver strong customer‑centric solutions while driving business growth.

The Human‑Centered CoE is a newly established organization responsible for defining and designing Danske Bank’s digital experience and related digital solutions for personal customers. We aim to be customer‑centric, needs and vision‑based, data‑driven, and commercially oriented.

About the role

As the Head of Human‑Centered Design CoE, you will be responsible for Danske Bank’s personal customer experience vision and direction for digital user experience, the operating model for design development, and leadership of an organization of approximately 37 skilled UX, UI, and digital designers. This role blends deep customer experience and insights expertise with...