Head of IS Engineering (Amazon Connect)

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Job Overview

As Head of IS Engineering you will lead how engineering drives business performance, bringing pace and clarity to a complex landscape while evolving AWS Connect as a core customer engagement platform. You’ll connect strategy with execution, ensuring AWS Connect is fully integrated with Salesforce, enterprise systems, and the wider AWS ecosystem to deliver a scalable and resilient customer experience.

Responsibilities

• Lead the end‑to‑end delivery of engineering platforms, owning the full software development lifecycle from design through to run and ensuring solutions are scalable, reliable, and aligned to business and customer needs with strong integration of Salesforce capabilities.
• Driv...