Head of IT

About the role
The Head of IT sets the technical vision and owns end-to-end delivery of secure, reliable, and scalable technology services across the organisation’s 15-country footprint. The role spans on-prem and cloud infrastructure, enterprise networking, call-centre platforms, and a rapidly evolving cybersecurity landscape.
You will lead a multidisciplinary team, manage critical vendors and MNO integrations, and partner with Product, CX, and Finance to ensure that information technology accelerates business outcomes at optimal cost and risk.

Duties and Responsibilities

+ Strategy & Governance

+ Define a 3-year IT strategy and annual roadmaps aligned with business OKRs.

+ Maintain and enforce IT policies, standards, and ISO 27001-aligned controls.

+ Own IT budget, cost optimisation, and KPI reporting.


 

+ Cybersecurity Leadership

+ Serve as primary security officer for infras...