Head of IT Service Delivery

Hunkemöller
Full-time Almere, Flevoland Information and Record Clerks
Posted:
February 26, 2026
Location:
Almere, Flevoland, Netherlands

Job Description

YOUR TASKS

Key Responsibilities:

·

  • Lead end-to-end IT service delivery across retail stores, e-commerce platforms, corporate systems, supply chain solutions and Operational Technology.
  • Ensure operational excellence across core platforms such as SAP, Unified Commerce, WMS, OMS, and other backend applications supporting HR, Finance, and Logistics.
  • Maintain service quality by overseeing incident, problem, change, and release management.
  • Enable and support seamless omni-channel processes, including click-and-collect, real-time inventory visibility, and cross-channel order fulfillment.
  • · Stakeholder Engagement

  • Partner with business leaders across retail, HR, supply chain, Buying & Merchandising and finance to align IT services with strategic goals.
  • Act as the escalation point for major service disruptions and proactively manage communication with stakeholders.
  • · Vendor Management

  • Manage se...
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    Job Overview

    Job Type: Full-time
    Location: Almere, Netherlands
    Posted: February 26, 2026
    Deadline: April 07, 2026