Head of IT Service Management

Role Overview

You will report to the Director of Group IT and sit on the IT Leadership Group. You will head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business‑unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service‑transition handoff into operational service.

You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi‑vendor SIAM, ITSM platform direction and managed service performance – within a mid‑ to large‑enterprise environment.

You will ensure the end‑to‑end service performance of Group IT in a hybrid‑sourced operating mo...