Head of Learning & Development- Online & Retail

Job Title

Head of Training & Development – Online & Retail (Land?Based) Casino and Sportsbook

Department

People & Culture / Learning & Development (L&D)

Role Purpose

The Head of Training & Development is responsible for designing, delivering, and governing the end?to?end learning and development strategy across the organization’s online platforms, land?based retail betting stores, and head?office functions.

The role ensures that all employees including retail staff (cash clerks, supervisors, managers, security, cleaners, IT and maintenance staff) and online teams are competent, compliant, audit?ready, and continuously developed, while ensuring alignment with South African Skills Development legislation, including Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs).

Scope of Responsibility