Head of loyalty

Woolworths Financial Services | Full time

Cape Town, South Africa | Posted on 02/10/2025

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in‑store credit in the form of the Woolworths Store Card and offering value‑added services including credit cards, personal loans, short‑term insurance and life insurance linked to other products.

Main Purpose

The Head of Customer Loyalty is responsible for developing and executing the overarching WFS Customer Loyalty strategy to drive customer‑centric solutions that enhance the total customer value proposition and deliver business value to both the enterprise and our customers. This senior leadership position combines strategic insight with analytical capability to design, implement, and optimise the loyalty program that drives customer engagement, retention, and profitable be...