Head of Maintenance & Managed Services

Head of Maintenance & Managed Services page is loaded## Head of Maintenance & Managed Serviceslocations: Remote, Portugaltime type: Full timeposted on: Posted 7 Days Agotime left to apply: End Date: March 31, 2026 (30+ days left to apply)job requisition id: JR As the **Head of Maintenance & Managed Services** (MMS), you’ll be at the forefront of our customer support strategy. You’ll define, plan, and direct services to ensure our customers receive high quality 24/7/365 support, Managed Services offerings, and SaaS operational support. Your leadership will provide value-add operational assistance, to drive further customer satisfaction and retention across Incognito’s global customer base.Your role will involve dynamic collaboration with existing customers, expertly managing escalations, and transforming opportunities into new business to maximize the commercial value of each maintenance contract. You’ll lead your team by example, driving accurate forecasting to hit your defi...