Head of Membership Strategy

A prominent national membership body is seeking an outstanding Head of Membership to lead its shift towards a truly member‑first, insight‑driven and digitally enabled future.

This is a strategic leadership role at the heart of organisational transformation - ideal for someone who combines commercial focus with empathy, data literacy and a deep understanding of what great member experience looks like.

The Role

You will:

• Lead the evolution of the membership strategy, ensuring every decision starts with member need.
• Build a modern insight and data capability that drives segmentation, personalisation and service improvement.
• Redesign member journeys and value propositions to reflect different business lifecycles and regional contexts.
• Strengthen national‑to‑local engagement, community building and structured member listening.
• Champion digital transformation, introducing AI and automation to enhance servic...