Head of Operations (AVP)

Our client, a leading player in the financial services industry, is seeking a dynamic Head of Operations (AVP) to lead end-to-end insurance operations across Retail Life, High-Net-Worth Life, and General Insurance.
This is a strategic leadership role responsible for contact centre operations, new business & underwriting, policy servicing, claims, and customer experience transformation. The ideal hire is a seasoned operations leader who excels at driving efficiency, service quality, regulatory compliance, and digital enablement. Key Responsibilities Strategic Leadership & Governance Provide overall direction for operations, driving service excellence, operational efficiency, and customer satisfaction. Ensure full compliance with regulatory requirements, internal policies, and enterprise risk governance. Lead continuous improvement initiatives and spearhead automation & transformation projects. New Business & Underwriting Oversee new business processing and underwriting across Life, H...