Head of Operations- Call Centre

Company Description

Abacus has been delivering advanced business solutions for over 35 years, enabling organizations to achieve their full potential. Our offerings combine leading business practices with cutting-edge technologies, underpinned by a collaborative approach that creates long-term value for our clients.

Role Overview

The Head of Operations is responsible for providing strategic and operational leadership across BPO campaigns. This role will oversee end-to-end operations, drive operational excellence, strengthen client partnerships, and lead high-performing teams to consistently exceed service delivery expectations.

Key Responsibilities Strategic & Operational Leadership

• Define and execute operational strategies aligned with organizational goals and client expectations.
• Establish governance frameworks, policies, and standard operating procedures to ensure operational efficiency, scalability, and compliance with SLAs and KPI...