Head of Operations, China

Key Responsibilities

1. End-to-End Operations Management & Optimization:

• Monitor end-to-end contract KPI performance and take ownership to control financial penalties incurred from clients due to service failures such as delays or non-compliant timestamp uploads.
• Establish, refine, and oversee the implementation of SOPs covering all segments: first-leg pickup, ECC (Export Customs Clearance), trucking service, air transportation, transit coordination, ICC(destination customs clearance), and last-mile delivery.
• Collaboration with airlines, optimizing flight capacity management, focusing on continuous improvement of Load Factors.
• Systematically analyze operational data to identify bottlenecks and risks within the entire chain, continuously driving process optimization to enhance overall efficiency.

2. Solution Review & Validation:

• Actively participate in the development of customized logistics solutions fo...