Head of Operations

Company Description

Xylem Ventures is a bootstrapped talent consultancy dedicated to supporting engineering-driven fintech companies operating within the digital payments, capital markets, and investment management sectors.

Role Description

Own the entire operational engine of the business: finance operations, customer responsiveness, transaction flows, and internal execution discipline (deposits, withdrawals, settlements, liquidity).

Responsibilities

• Own daily operations end-to-end: deposits, withdrawals, settlements, reconciliations, support escalations
• Act as the internal CEO of operations, nothing operational moves without visibility here
• Proactively chase customers, documents, and internal follow-ups (no passive waiting)
• Ensure the $100k fast-onboarding policy works in practice without operational leakage
• Track liquidity, payout speed, and customer friction points daily
• Anticipate operational i...