Head of Operations – Installation & Service

A security systems integrator with various regional offices is looking for a Head of Operations to join their team.
Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
• Lead and manage nationwide installation and service operations.
• Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
• Ensure all project and service documentation is completed and managed through the SaaS CRM.
• Lead, coach, and performance-manage Installation and Service teams.
• Drive continuous improvement in operational processes and quality standards.
• Manage budgets, costs, margins, and work-in-hand forecasts.
• Produce operational and f...