Head of Operations

KEY RESPONSIBILITIES

1. Global Process Standardization & Compliance

• Lead the implementation, enforcement and continuous improvement of Wrist Shared Services Global Process Standards across Manila Operations.
• Ensure full audit readiness, compliance with global governance frameworks, and consistent application of SOPs.
• Drive corrective actions based on audit findings, risk assessments and global compliance requirements.
• Act as Manila’s Process Owner representative for global SOP discussions, updates and governance forums.

2. Multi-Site Operational Alignment

• Ensure Manila’s operational processes, KPIs, service levels and quality metrics are fully aligned with Wrist Shared Services global operating standards.
• Collaborate with national global operations leaders to harmonize ways of working across all Wrist Shared Services sites.
• Lead Manila’s contribution to global initiatives i...