Head of Operations - Oraan Tech Pvt. Ltd.

Head of Operations - Oraan Tech Pvt. Ltd.

Job Title: Head of Operations

Department: Operations

Role Overview

We are looking for a Head of Operations who can take end-to-end ownership of Oraans operations and lead the teams that make our products work every day. This role oversees user onboarding, KYC, payments & collections, and customer support , and is accountable for turning business goals into clear operational plans, priorities, and outcomes.

You will manage a team of 10+ people, work closely with product and engineering, and be expected to lead from the front: setting standards, coaching the team, and ensuring consistent, high-quality execution.

Key Responsibilities

1. Operational Leadership

• Own day-to-day execution across onboarding, KYC, payments & collections, and customer support.
• Define and maintain SLAs, daily/weekly rhythms, and checklists ...