Head of Operations

Main Responsibilities:

• Operational Management: Proficiency in store operations, inventory control and management, and store layout optimization
• Financial Acumen: Analyzing financial reports to make data-driven decisions
• Technology Proficiency: Familiarity with retail management systems
• Sales and Performance Analysis: Ability to understand and act on key performance indicators (KPIs) to drive sales growth and manage costs
• Problem-Solving: Strategic problem-solving to navigate challenges such as supply chain disruptions, changing customer behaviors, people and compliance issues
• Decision-Making: Making informed decisions quickly and effectively to maintain smooth store operations
• Leadership and Team Development: Effective leadership to inspire and guide teams, including hiring, training, mentoring and disciplining staff
• Customer Service Excellence: Strong skills in customer engagement, conflict resolu...