Head of Operations (Senior Manager, Concierge Experience)

Overview

Remitly moves money for over 7 million customers who send hard-earned wages across borders to the people they love. For our most loyal, highest-frequency senders, we’re building something different — a concierge-level experience that matches the trust they’ve placed in us.

As Senior Manager, Concierge Experience, you will build and lead the team that delivers this. You’ll hire for empathy and professionalism, set the standard for what exceptional looks like, and personally model the service culture you want your team to live. This is a people-first leadership role based in Manila, with global ops teams.

Responsibilities

• Own the full people lifecycle for the Concierge Experience team in Manila: sourcing, hiring, onboarding, coaching, and performance management
• Develop a team of specialists who combine deep product knowledge with the interpersonal skills of a private banking relationship manager
• Create a culture...