Head of Operations

ROLE SUMMARY

The Head of Operations provides hands-on leadership to ensure The Helping Hand’s (THH) environment is safe, compliant, and well-maintained. This role oversees daily operations, facilities, security, and risk controls, while driving high standards of operational excellence and emergency preparedness to support THH’s mission and long-term infrastructure needs.

KEY RESPONSIBILITIES

1. Operations & Facilities Management

• Lead day-to-day operations, building, and facilities management to ensure safety, reliability, and smooth running of the premises.
• Oversee building repairs, M&E servicing, utilities, tenancy matters, and space planning to support programme and organizational needs.
• Manage and maintain the organization’s vehicle fleet, including servicing schedules, inspections, and regulatory renewals.
• Ensure compliance with Workplace Safety & Health (WSH), Fire Safety, and other statutory requireme...