Head of payops (payments)

Own and operate the core operational functions specific to the Payments business, including settlement, recons and queries (Fin Ops), and contracts management, while acting as the business owner of the Payments operating model across platforms.

The role ensures end-to-end integrity across the Payments lifecycle — from contracted merchant onboarding through to transaction processing, settlement and financial visibility — across Card Present, E-commerce and Alternative Digital Payments (ADP).

Acts as the senior acquiring SME with mandatory business sign-off authority on all Payments-impacting platform and process changes.

The scope of the role is designed to evolve as the operating model matures, with the mandate to actively shape and refine the Pay Ops function in collaboration with the broader COO structure over time.