Head of Product Support & Customer Excellence

A leading technology company is seeking a Head of Product Support to scale and lead their Product Support team. This strategic role involves defining the support vision, mentoring a high-performing team, and ensuring exceptional customer experiences. Candidates should have significant experience in support roles and a strong technical background, including familiarity with modern environments like SaaS and AI-enabled workflows. The role is fully remote with occasional travel for team meetings and customer visits.
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