Head of Quality & SEPG

Job Description:

Reports To: Vice Chair & Executive Director

Function: Quality Assurance & Process Engineering

Location: India (Onsite / Hybrid)

Experience: 18+ Years in IT, with 10+ Years in a Senior Quality Leadership Role

Employment Type: Full-Time, Senior Leadership

ROLES & RESPONSIBILITIES

Quality Management System (QMS)

• Own, maintain, and continuously improve the organization's multi-standard QMS across ISO 9001, ISO 20000-1, and ISO 14001.

• Plan and govern certification and recertification cycles, managing relationships with accredited external bodies.

• Drive internal audit programs, management reviews, and corrective/preventive action closure.

• Define and track organizational measurement objectives tied to business outcomes, not just compliance targets.

SEPG and Process Engineering

• Lead the Software Engineering Process Group (SEPG), Process Improvem...