Head of Quality & Training — AI-Driven Leadership

A leading BPO company in Mexico seeks a Head of Quality & Training to lead quality assurance and learning strategies. In this senior leadership role, you will drive operational excellence, ensure client satisfaction, and build high-performing teams. Responsibilities include defining Quality strategy, overseeing QA frameworks, and developing training programs. The ideal candidate will have over 5 years of BPO experience and strong leadership skills. Join us to shape quality and training excellence in an innovative environment.
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