Head of Quality & Training

We are seeking an experienced Head of Quality & Training to lead and elevate quality assurance and learning strategies within a fast‑paced BPO environment. This is a senior leadership role responsible for driving operational excellence, ensuring client satisfaction, and building high‑performing QA and Training teams.

Reporting directly to the EVP of Operations and Administration Development , this role blends strategic leadership with hands‑on execution and innovation.

What You’ll Do

Leadership & Strategy

• Define and execute the Quality and Training strategy aligned with business goals and client expectations
• Lead, mentor, and develop QA Analysts, Trainers, and Training Supervisors
• Partner closely with Operations, HR, and Client Services to drive performance
• Support and implement AI‑driven tools to enhance quality, training, and efficiency

Quality Assurance