Head of Retail

Overview

The Head of Retail serves as a strategic commercial leader responsible for driving long-term growth, elevating the client experience, and ensuring operational excellence across assigned stores. This role provides visionary leadership to high-performing retail teams, delivering sustained revenue growth, profitability, and alignment with the brand’s highest standards.

As a cultural ambassador and trusted advisor, the Head of Retail builds strong internal and external partnerships, enhances client development initiatives, and inspires Retail Managers and Store Managers to execute with excellence. This leader models a high-performance, client-centric culture grounded in accountability, innovation, and commercial impact.

Key Accountabilities

Strategy & Commercial Growth