Head of Sales Operations

🏢 PT VinFast Trading Indonesia

VinFast Indonesia is growing rapidly, and we’re looking for a E-Scooter Sales Operations Department Head, responsible for accelerating internal VFID process that will impact to Dealer’s process, enforcing strict sales administration discipline and create high-quality process for VinFast Indonesia. This role ensures that operations for VFID & Dealer’s are excellent and zero complaint

🔑 What You’ll Do

• Oversee overall sales operations performance across planning, ordering, distribution, and invoicing; ensure alignment with business targets
• Act as escalation point for critical operational issues (order delays, stock shortages, invoicing blockers, dealer escalations)
• Ensure cross-functional alignment with Sales, Finance, Logistics, Aftersales, and VF Global on ongoing operations
• Monitor key operational dashboards (sales vs plan, stock level, order status, delivery progress...