Head of Service Charges & Rents

Do you know service charges inside out?

Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision?

If you've answered yes to both, read on.

A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages.

This is a genuine leadership role — not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio.

What you'll be doing:

Leading on service charge setting, estimate...