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Head of Service Delivery – CSS Multi CEA at Ericsson

Confidential
Full-Time Kenya, Kenya Operations Specialties Managers
Posted:
March 01, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1, networks in more than countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are …


Head of Service Delivery – CSS Multi CEA

What you will do:

  • Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.

  • An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects

  • Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year

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    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: March 01, 2026
    Deadline: April 10, 2026