Head of Service Delivery (Technology)

About the Role

Sense is recruiting for a Head of Technology Solutions to join our IT team in Selly Oak, Birmingham on a hybrid basis. This is an exciting new role focused on meeting user needs across Sense, leading on the delivering reliable trustworthy services, and managing the point of contact for user issues and requests. This role is about driving reliability and efficiency from technology and data services and supporting users to get the most from them, including when issues occur, or new services are required. This role is responsible for defining and delivering all service catalogue items, working closely with the Head of Technical Solutions and Head of Data Management to ensure all services are transitioned effectively to BAU, with clear support plans in place.

The role is responsible for Service Operations and Continuous Service Improvement. The job holder is key to ensuring that Sense gets the best value from its existing systems and managing ser...