Head of Service Operations

As the
Head of Service Operations – Global Service
, you will play a pivotal role in crafting and executing the company's strategy globally. You'll collaborate with all our businesses, areas, and functions to ensure a shared vision and a unified path forward.

With your leadership, we aim to transfer our strengths into strategic initiatives, execute strategies effectively, and accelerate our Accelerate Digital transformation programs to thrive in the future.

Key Responsibilities:

• Drive large‑scale transformation programs — especially digital service delivery and Accelerate Digital — ensuring successful deployment, change adoption, and full benefit realization across frontlines.
• Strengthen operational excellence in field and Call Centre operations by building capabilities, processes, and tools that improve operational performance and enable frontline teams to deploy new services effectively.
• Lead continuous productivity improvement and...