Job Description
Tern has 11,000 travel advisors on the platform today. We'll have 20,000 by year end. The support team is the foundation that determines whether they will succeed on the platform. Most support orgs at this scale are still reacting. More tickets, more headcount, repeat. We're not doing this. AI is embedded into almost every single workflow as a force multiplier for our human team. We need someone to wire it all together. That's this role.
ABOUT TERN
Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it.
Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We're here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations, giving them the modern infrastructure they need to lead the next chapter of travel.
But the impact goes beyond busi...
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