Head of Support

Overview

Head of Support | Fully Remote (UK)

We’re working with a high-growth technology business in the fuel & energy sector that’s scaling fast — and they’re looking for a Head of Support to take their customer support function to the next level. This isn’t about “keeping the lights on.” It’s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.

What you’ll be doing

• Setting the vision and strategy for a growing support function
• Leading and developing a high-performing, fully remote team
• Driving improvements in speed, quality, and customer satisfaction
• Championing new tools, processes, and smarter ways of working
• Acting as the customer voice across the business, influencing change

What we’re looking for

• A proven support leader with experience...