Head of Technical Support (Santiago)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

This role is central to delivering a seamless and high‑quality customer experience across all touchpoints. You will manage integral support teams, drive operational excellence, and implement a strategic vision for scalable, data‑driven, and customer‑obsessed support services—including a robust self‑service infrastructure.

Key Responsibilities

• Strategic Leadership : Develop and execute a global support strategy aligned with business goals.
• Global Technical Support Delivery : Ensure a consistent and high‑quality customer support experience across all regions.
• Team Leadership : Build, lead, and inspire high‑p...