Head of Training

Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world!As our new Head of Training and Quality, you will own our end-to-end quality and training teams, ensuring every Customer interaction is a high quality and great experience. You will work across product, global markets, contact centres (in-house and outsourced) ensuring training is delivered, policies are managed, and quality is checked, improved and managed. You will play a key role in the CS senior leadership team and will own the training and quality programmes linked to product changes, policy management, knowledge base, new CS tech, and the set-up of new contact centres. You will work on projects, build a high performing teams, bring new quality technology and drive quality improvements across contact centre agents and management teams. Ultimately, you’ll be focused on reducing the need for Customers to contact us and when they do they get the answer they need f...