Head of Transformation, CX & Operations

About Holafly Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad.

Since 2018, we've empowered travellers in over 200 destinations worldwide with secure, reliable eSIM solutions.

With a team of 600+ professionals across multiple countries, we are scaling globally to ensure our users stay connected from the second they land - wherever their journey takes them.

We're not just selling eSIMs.

We're building the infrastructure of trust and experience that turns first-time buyers into lifelong travellers.

The Role Reporting directly to the Chief Customer Experience Officer (CCXO) , you will be their strategic right hand - translating vision into execution and ensuring the highest-priority challenges across CX and Operations are driven to impact.

This is not a coordination role.

You will own problems end-to-end: diagnosing them with data, building the case for ch...