Head of Unified Operations & AI-First Scale

A financial technology company in Toronto is seeking a Senior Director of Business Operations to unify front-line and back-office functions including Customer Support and Payments Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced environments, with a focus on payments and risk. Responsibilities include building an operations model that leverages AI, ensuring operations readiness for launches, and driving efficiency through data-driven management. This position offers a clear pathway to a COO role.
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