Head – Outpatient Clinical Operations & Patient Experience

Objective: To establish a unified, efficient, and patient-friendly outpatient and ambulatory care network across all Apollo Chennai units — integrating OP Operations, Patient Experience, and Conversion Management with strong digital enablement.

Industry focus: Airlines/Hotels/ Quick Commerce and Hospitals experience in Service Excellence & P&L

Key Responsibilities

Out-Patient Operations (OP Ops)

• P&L responsibility of OP centres
• Standardize OPD registration, billing, consultation, diagnostics, and pharmacy workflows.
• Ensure optimal utilization of doctor slots and minimize patient waiting time.
• Coordinate specialty-clinic schedules regionally to balance consultant coverage.
• Facilitate onboarding of new clinicians

Patient Experience

• Monitor and enhance all aspects of the OP experience — ambience, courtesy, and service consistency.
• Tr...