Head - Telemarketing

The Head - Telemarketing will lead and oversee the telemarketing team, driving outbound sales efforts to achieve revenue targets and business growth. This role requires a strategic leader with strong sales acumen, team management skills, and expertise in telemarketing best practices. The ideal candidate will optimize call centre operation, enhance lead conversion, and ensure compliance with industry regulatory.
Key Responsibilities
Strategy & Leadership:
Develop and execute telemarketing strategies to meet sales and revenue goals.
Lead, mentor, and motivate a high-performing telemarketing team.
Set KPIs, monitor performance, and implement improvement initiatives.
Collaborate with Sales & Marketing, and Customer Service team to align strategies.
Performance & Growth
Analyze sales data to identify trends, gaps, and opportunities for optimization.
Ensure timely follow-ups on leads and effective pipelines management.
Optimize telemarketing campaigns based on m...