Head Waiter

Head Waiter (

**Job Number:** HEA000034 )

**Description**

+ Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly

+ Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service

+ Take charge of customers’ bill payments and complaints and escalate complex issues to the Supervisor

+ Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager

+ Participate in achieving set targets for the brand shop

+ Participate in the restaurant’s opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards

+ Prepare and send the daily order to the storekeeper to refill the needed items

+ Conduct, upon need, briefings for the a...