Head Waiter

I. JOB SUMMARY

The Head Waiter is responsible for supervising the service team and ensuring excellent customer service in the resto-bar. This role ensures smooth service operations, coordinates with the kitchen and bar teams, and maintains high standards of hospitality, cleanliness, and efficiency.

II. DUTIES AND RESPONSIBILITIES

· Lead and oversee the waitstaff during daily operations.

· Ensure guests receive prompt, professional, and courteous service.

· Manage table assignments, seating arrangements, and service flow.

· Monitor dining area cleanliness, table setup, and overall ambiance.

· Assist in training new waiters on service standards, menu knowledge, and customer handling.

· Conduct free-shift meeting or briefings.

· Assign tasks, monitor performance, and provide guidance to the service team.

· Coordinate with the kitchen and bar for order accuracy and timely service.

· Greet and assist guests, ens...