Head Waiter/ Waitress (Seasonal) | Azure Beach Club

Head Waiter/ Waitress (Seasonal)

The Head Waiter/ Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience. This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area.

• Supervise and lead the waiter/ waitress, ensuring excellent service standards.
• Train new and existing team on service etiquette, menu knowledge, and customer interactions.
• Organize shift schedules and delegate tasks to maintain efficiency.
• Monitor performance, provide coaching and feedback, and assist in appraisals.
• Ensure all guests receive high-quality service and a seamless dining experience.
• Address customer inquiries, complaints, and special requests professionally and efficiently.
• M...