Health Product Support Administrator

Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description
The Health Product Support Administrator plays a pivotal role in ensuring Kaelo Health members and clients are satisfied and engaged. As a product expert, they will be responsible for ongoing evaluation of the customer experience and developing a CX strategy. The individual is expected to create outstanding experiences to ensure the business is improving conversion rates, fostering loyalty and increasing brand recognition.

The Individual will be responsible for developing ways to monitor the customer experience to ensure they can measure improvements in customer Satisfaction, l...