Healthcare Applications Support Analyst (US Healthcare – EMR/EHR) - Bilingual

Location: Medelln, Colombia Work Model: Full-Time | Onsite (Work from Office Only) Employment Type: Immediate Joiners Preferred Department: Healthcare IT / Application Support Position Overview We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients, EMR/EHR platforms, and clinical workflows. This role is based in our Medelln, Colombia office (onsite full-time) and requires hands-on production support experience, strong troubleshooting skills, and familiarity with U.S. healthcare operations. The ideal candidate can join immediately and is comfortable working in a fast-paced, client-facing support environment. Key Responsibilities Production & Application Support Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers. Troubleshoot application, interface, workflow, and user access issues. Perform root cause analysis and resolve incidents within defined SLAs. Support ...