Healthcare Customer Service Representative

Position Summary

The Healthcare Customer Service Representative (Inbound) serves as a primary point of contact for patients in a fast-paced call center environment. This role supports patient access to care by managing inbound inquiries, coordinating appointments, validating patient information, and assisting with pre-registration processes. The representative ensures accurate documentation within the electronic health record system and delivers a positive, supportive experience during every patient interaction.

Core Duties and Responsibilities

Patient Engagement & Scheduling Support

• Respond to incoming patient calls in a courteous, professional, and patient-centered manner.
• Schedule, modify, and confirm appointments using AdvancedMD or comparable scheduling platforms.
• Educate patients on available services, appointment requirements, and basic insurance-related information.
• Conduct outbound follow-ups fo...