Healthcare Inbound Customer Service Agent - USA Hours (Remote)

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking an Inbound Customer Service Agent. We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

Please note:

• Working Hours: This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts and working public holidays)
• Work Environment: This is a fully remote w...