Healthcare Team Lead

Position Summary:
We are looking for a detail-oriented and proactive Healthcare Team Lead Supervisor to manage the daily activities of our healthcare team. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. Candidates should have at least 2 years of experience as a Supervisor, Team Lead, or a similar role in the healthcare industry, preferably within a BPO setting, including experience in managing diverse interactions (phone, chats, emails, tickets).

Responsibilities:

• Supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support
• Monitor team performance and implement improvement plans where needed
• Ensure compliance with HIPAA and other relevant healthcare regulations and data privacy standards